We have had several orders from out Catalog lately where buyers are paying for more than one of an item. It is rather unusual for us to have more than one of a particular lovie in stock at any given time, although there are a few, such as Rumples, that we do have lots of, as we buy them every time we can find them. There just does not seem to be any way to stop this multiple ordering from happening. I started by putting a disclaimer on each catalog page cautioning readers that most of our toys were only a quantity of one and to contact us if they were interested in buying more than one. When that didn't turn out to be enough, I went through all 300 items and added a Quantity Available number to each listing, right by the link to buy it. We are still getting orders for more than we can fill.
Mal's cart just doesn't have any way of preventing someone from ordering more than we have on hand. At least I haven't found any way of preventing it. I am going to ask a question about this on the Mal's Cart forum to see if anyone can help. Until then, I will just have to refund payments and email buyers, explaining we can only sell them 1.
Other than that problem, everything else is going quite well. Our Auction Sage program we have used for years with eBay auctions has come out with a new version that makes adding in website sales a whole lot easier, so that will be a big help. I think they were seeing the handwriting on the wall. eBay is in trouble. They have finally pushed the sellers to the point that those little guys like us are leaving in droves. I know we are not listing much for auctions any more, although we do have a respectable size inventory in our Store. It's just too expensive to do business there any more.
Even though we are selling from our own site, eBay still gets a piece of the action because they own PayPal. That means they get a fee from us every time we make a sale. We do have one pending sale waiting on a Money Order, but all the others have been immediate pay through PayPal.
Of course, if we opened a merchant account with a credit card company, they would take a percentage of the sale, too. But it would not be helping eBay. That's almost enough reason to open a merchant account. Well, almost. We are just too small potatoes to do that right now.
We hope you will find the lovie you are looking for in our DIRTY BUTTER Plush Animal Shoppe CATALOG. But we have many more toys in stock than we have listed, so please Contact Us if you don't see what you are looking for. If we don't have it in stock, we will search the Internet for it. If we still can't find it, we will post your request on our Plush Memories Lost Toy Search Service Facebook Page.
No comments:
Post a Comment